Mazda of Claremont is a proud recipient of the 2026 DealerRater Consumer Satisfaction Award for Customer Service Excellence

Mazda of Claremont was awarded a 2026 Consumer Satisfaction Award by Cars.com (NYSE: CARS). Consumer Satisfaction Awards recognize the top 15 percent of automotive dealerships delivering exceptional customer service as rated by online reviews.

“Local dealerships are the industry’s foundation, and our annual Consumer Satisfaction Award recognizes those who excel in customer experience. Mazda of Claremont stood out for providing a top-notch experience,” said Jamie Oldershaw, vice president of customer experience at Cars.com. “With over 16 million reviews, Cars.com empowers shoppers to choose the best dealership while providing dealers and automakers with valuable insights to improve operations. Automakers supporting transparency, responsiveness, and seamless transactions across their network deliver a superior overall experience.”

Actively responding to consumer reviews makes a difference. High levels of responsiveness and individual dealership employee accountability continue to win out as top predictors of dealer success in the Consumer Satisfaction Awards.

“We’re honored to receive the 2026 Consumer Satisfaction Award from Cars.com. This recognition reflects the dedication of our entire team to delivering a transparent, responsive, and truly personalized experience for every customer who walks through our doors. We’re proud to be part of a community that values service, and we remain committed to raising the bar even higher in the year ahead.” ~ Richard Smith, General Manager of Mazda of Claremont

Cars.com Dealer of the Year Award Methodology

The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership’s average star rating and the total number of reviews written about the dealership during the 2025 calendar year, as well as management response rate to those reviews.